Agent-less Collection - Evaluation - Reporting type jobs randomly returns "Unknown" results from windows assets when the Dissolving Agent gathers Audit Policy data. Running the same job, the same configuration, on the same assets - one time returns the expected FAIL/PASS results - and intermittently it returns "unknown" for one or more checks.
Control Compliance Suite 11.x
Agent-Less data collection.
No error message as such.
As data was still being collected and processed by the dissolving agent on the agent-less target, the CCS manager was collecting (partial) data too early and therefore the data returned was incomplete and triggered unknown results - this is considered a defect in the product.
Symantec has released Quick Fix 10712 for CCS v 11.1 & 11.5 with SCU 2016-2 and the same code fix will ship with the SCU 2016-3 update too. If you require the Quick Fix for SCU 2016-2 please contact you local technical support representative and refer to this technote.
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