In the login to Citrix Netscaler, the security code for the second factor authentication works. However, Push is not working to mobile devices.
VIP Second Factor Authentication
Android or iOS mobile devices with VIP Access app installed
No error. No push sent
Verify the following settings in the VIP Manager
View the credential being used, and make sure VIP Access Push: Enabled is set
In Policies -> Account tab, ensure Enable Mobile Push is set to Yes
In Policies -> VIP Intelligent Authentication, if it is set to Yes, check the setting 'Always require security code from unrecognized devices'. If it is set to Yes, then Enable Device Fingerprint must be set to Yes in Policies -> Account tab.
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