The registered new scanner screen grays out when adding a new scanner to a Web Front End (WFE) SharePoint server.
The Farm Overview in the Symantec Protection for SharePoint Server (SPSS) show one or more WFE servers as the service has stopped.
SPSS communication port 9455, 9466 and 1344 are open bidirectional between all the Central Administrator (CA) and WFE servers
Both Forward and reverse domain name server (DNS) lookups are valid
The SharePoint servers have more than IPaddress assigned.
A Host file entry maybe present on the CA or WFE that overrides DNS.
SPSS is dependant on both forward and reverse DNS.
Correct the DNS issue or remove the Host file Entry.
Please follow the below steps to bind the IP address.
Change the primary NIC to the one that is desired and disable the other one. Get the IP Address for the newly set NIC using ipconfig command.
Open the config file “Symantec.Sharepoint.SPSSService.exe.config” at the location “<Drive Letter>:\Program Files\Symantec\SharePoint” where <Drive Letter> refers to the drive where SPSS is installed. Please create a backup of the file before making changes.
Enter the below entry in the “<appSettings>” section and save the config file. Here the “<New IP Address>” refers to the IP Address noted in the step #1. <add key="bindToAddress" value= "<New IP Address>"/> Above tag is optional, which doesn’t automatically come with SPSS 6.0.4 installation. Customer has to add this entry with the IP address they wants to bind to.
Restart the “Symantec Protection 6.0 for SharePoint Servers” service of all WFE servers followed by the CA server
Check the “SPSSObjects” table in the database and verify that the new IP Address is being reflected for “SPSSEnabledServer” ObjectType. Use the following query to get the same. select * from SPSSObjects where ObjectType = 'SPSSEnabledServer'
Check if the web.config file located at installation directory “<Drive Letter>:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\TEMPLATE\ADMIN\Symantec” is added with the new IP Address specified as value of ‘bindToAddress’. Below are sample entries for the same: <add key=" New IP Address _RTCommandChannel" value="9455" /> <add key=" New IP Address _ReportingChannel" value="9466" /> <add key=" New IP Address _LoggingChannel" value="9477" />
Check if SPSS is working fine now as per the customer’s requirement.
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