%temp%\VIPSetup.log (created by the MSI installer with installation details) %temp%\VIPAccessSetupWrapper.log (created by setup.exe. Contains error codes from IPT, the MSI Installer, and the MSI install wrapper, etc) %temp%\log.lue(created by the LiveUpdate component of VIP Access Desktop)
*To access the %temp% folder, open Windows File Explorer, then type %temp% in the address bar.
On macOS, the logs will be in ~/Library/Logs/VIPAccess.log. Some older installations, or installations that have been upgraded, may have the logs under /private/var/log/vipaccess.log. To access this location, enter the path in the Finder menuunder Go > Go to Folder.