VIP Enterprise Gateway Validation Server does not start when a comma and backslash is in the User Distinguished Name for the Bind Information of the User Store
Article ID: 164507
Updated On:
Products
Issue/Introduction
When attempting to start the Validation Server, you see the following error:
Server validation was not started
This error appears in the server.log file:
ERROR "text=code=49 desc=ldap_bind_s():Failed Invalid Credentials" Thread-3224 VSValidationServer.cpp
However, you do not receive an error when setting up your User Store.
Cause
This error occurs if User Distinguished Name for the Binding Information of the User Store has forward slash ( \ ) and a comma. For example:
CN=test\, test,CN=Users,DC=acme,DC=com
Most likely, the forward slash is being used as a delimiter if there is a comma in the Display Name for the user.
Resolution
If there is a comma in the Display Name for the user, place double quotes around the common name information. For example:
CN="test, test",CN=Users,DC=acme,DC=com
After you have updated the Binding User Information, restart the Validation Server.
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