Console Administrators created in pre-9.8 versions of VIP Enterprise Gateway using the Password tool cannot log into the VIP EG console after importing the Administrator to version 9.8.
This is caused by a missing configuration file (console_realm.properties) in the exported configuration.
Locate the <VIP_EG_INSTALL_DIR>/conf/console_realm.properties on previous VIP EG installation.
On the VIP EG 9.8 EG Server, stop the VIP Enterprise Gateway service.
Open the previous console_realm.properties file (from step 1) with a text editor (such as Notepad). Highlight and copy the administrators created with the PasswordTool. Example: vipeg91admin: 76zEAB6Ff366SueBwpMt7fhDhl4=,server-administrator admin1: /EVR30UPndAmM6qnwYMvytrSZuc=,server-administrator admin2: lcHETkZ2dOHWYtzLrEjIVR0sJpQ=,server-administrator
Open the current console_realm.properties on the VIP EG 9.8 installation with a text editor (such as Notepad), then paste in the data copied from from step 3. Example: vipeg98admin: sopgQzHz0OupyxJPfbvzyG2vgl4=,server-administrator admin1: /EVR30UPndAmM6qnwYMvytrSZuc=,server-administrator admin2: lcHETkZ2dOHWYtzLrEjIVR0sJpQ=,server-administrator
Start the VIP Enterprise Gateway service.
Imported Document ID: SO29026
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.