The customer has setup a Windows Server 2008 and when they try and login to this server using the Microsoft Credential Provider plug in, they receive an access denied error message. The customer was entering in LDAP Password + Security Code when prompted at the Microsoft Credential Provider login.
The cause of this error is the Microsoft Credential Provider plug in only has one validation mode that is can use. This validation mode is User Name + Security Code. The customer had the validation server set to User Name + LDAP Password + Security code.
To resolve this issue, please follow the steps below.
1. Log into your Symantec’s Validation and ID Protection Enterprise Gateway by going to http://<hostname_of_the_VIP_Enterprise_Gateway_Machine>:8232. 2. Click on Validation tab. 3. Stop your current Validation Server you are using for the Microsoft Credential Provider plug in validation. 4. Delete the current Validation Server you are using for the Microsoft Credential Provider plug in validation. 5. Click Add Server. 6. Select “User ID – Security Code” as the Validation Mode. 7. Enter in the Server Name. 8. Enter in the IP Address. 9. Enter in the port number the Validation Server should listen on. 10. Enter in your Radius Shared Secret. 11. Click Submit 12. Confirm the Server is started. 13. Try validations again.
Imported Document ID: SO19433
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