Installl Readiness check is failing during upgrade to SMP 8.0 from SMP 7.6 HF7 even though the minimum requirement SMP 7.6 HF7 (SMP 7.6.1383.0) is installed.
Upgrade to SMP 8.0 is supported from SMP 7.5 SP1 HF5 or SMP 7.6 HF7 along with latest applicable solution-specific hot fixes. See DOC9160 "Supported upgrade paths for ITMS 8.0"
In this scenario, setup was not recognizing the minimum requirement SMP 7.6 HF7
It may be due to a System restart pending or pl.xml file not updated.
Performing the below steps should fix it: 1. Check if the Product listing file is updated. Click on Settings in Symantec Installation Manager and Update Now tab. 2. Check if there is any pending restart on the computer from other installations or updates. Symantec Installation Manager checks for any pending restart tasks when you launch it and during the install readiness check. If you are getting a restart pending message while opening Symantec Installation Manager, restart the server and try the installation again.
Subscribing will provide email updates when this Article is updated. Login is required.