After installing Servicedesk 8.0 HF6, and attempting to create an incident, the screen displays an error. Upon opening the logviewer, the following error was displayed. The incident was not created.
Servicedesk Incident Management 8.0 HF6
Application Name : SD.IncidentManagementSimple.EndUserRequest
Process ID : 1500
Date :2/21/2017 8:36:40 PM
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : SDWF80
An error has occured:
Exception in component: Submit Incident
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
<b> Description: </b>An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
<b> Parser Error Message: </b>Could not load file or assembly 'LogicBase.Framework, Version=8.1.3344.0, Culture=neutral, PublicKeyToken=307367a36958bdad' or one of its dependencies. The system cannot find the file specified.<br><br>
<b>Assembly Load Trace:</b> The following information can be helpful to determine why the assembly 'LogicBase.Framework, Version=8.1.3344.0, Culture=neutral, PublicKeyToken=307367a36958bdad' could not be loaded.<br><br>