Symantec Management Agent not getting registered
Article ID: 164730
Updated On:
Products
Issue/Introduction
Symantec Management Agent is not getting registered on any computer including SMP. There is no error in logs but the status keeps coming as pending like this:
An attempt to register on Task Server [SMP-ServerName.domain] over [http] completed with status [PENDING].
Cause
Altiris Client Task Data Loader (ctdataloader) and Altiris Object Host Service (AtrsHost) service was set to run with Application Identity account manually
Resolution
In this scenario, the Application Identity account was changed and Altiris Client Task Data Loader (ctdataloader) and Altiris Object Host Service (AtrsHost) service was changed to run with Application Identity account manually. Changed it to Log On as "Local System account" and restarted both the services. Then restarted Symantec Management Agent (AeXNSClient) service, it attempted to register and worked successfully.
Note: It is recommended to follow the steps in HOWTO10009 for changing the Application Identity account or Notification Server.
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