Installation of Symantec Mail Security for Microsoft Exchange fails with 1719 error "Windows Installer service could not be accessed."
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Installation of Symantec Mail Security for Microsoft Exchange fails with 1719 error "Windows Installer service could not be accessed."

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Article ID: 164775

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

After launching setup.exe and getting through the first section of the installer, immediately after the service account has been entered and the installer has confirmed the settings, this error appears:

Cause

Corrupt registry keys for the windows installer service are the cause of this issue.

Resolution

To fix the corrupt registry keys Microsoft has a tool that can be downloaded from their web site:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After running the tool, please restart the SMSMSE installer again.