If the 'Internal Error' shows under the Synapse "Enable Symantec Endpoint Protection Correlation" and the SEPM DB shows a green Healthy status then perform these steps.
- Uncheck the box next to "Enable Symantec Endpoint Protection Correlation" and wait a few minutes.
- If the screen has not refresh then press the 'F5' key to refresh.
- If the box comes back check with the 'Internal Error' then log into the command line (CLI) as the admin account and run a "gather_logs". This will upload the logs to the Telemetry site. Provide the Support team with the Universal Unique Identifier (UUID) which can be obtain from the ATP UI.
- Log into the ATP UI.
- Click on the [Settings] -> [Appliances] -> under Appliances click on the appliance.
- At the top to the right shows [APPLIANCE ID]. Please write down or take a screen shot of UUID.
- Open up a support case with Symantec Support and provide the UUID to the support team so they can pull down the logs from the Telemetry site.
Note: Tier 1 please check the Internal Notes for next steps.