One or more emails showing status as "pending information" in the Symantec Management Portal when using email track and trace search tool.

Symantec Email Security.cloud

The complete log for the email is not available yet. Typically, an email is searchable within 15 minutes of entering the infrastructure.

Try your search again in a short while. If track and trace still shows pending information after the 15 minutes have passed and require the email delivery SMTP logs, please contact Symantec Technical Support .