The Health Status in the Endpoint Detection and Response (EDR) UI shows "Device is encountering low resource condition".
If the Endpoint Detection and Response (EDR) appliance console shows "Device is encountering low resource condition" do the following.
1. Do either of the following:
OR
2. Write down the information you find or take a screen shot of the message.
3. Open a Support ticket with Symantec Support. Make sure to provide the logs from the EDR appliance or Virtual Machine (VM) by running the 'gather_logs' from the command line (CLI) as the 'admin' account. Provide the Support team with the Universal Unique Identifier (UUID). This can be obtain from the (CLI) by running the 'bsupport'. Take a screen shot or cut and paste the (UUID) in the Support case that you have open. Provide any requested screen shots of the error and attached to the case.
Note: Tier 1 see internal notes for next steps.