While upgrading to Symantec Data Center Security (DCS) Server Manager you are requested to restart the machine
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While upgrading to Symantec Data Center Security (DCS) Server Manager you are requested to restart the machine

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Article ID: 165287

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

During the upgrade for DCS Manager to 6.7.0 MP1, you get a message to restart the server

 

 

When logon to Unified Management Console (UMC), the logon page is blank.

If you click F12 in Chrome and check the console log:

dcss.main.js Failed to load resource: the server responded with a status of 404 (Not Found)

require.js:141 Uncaught Error: Script error for: dcss/dcssMain/js/dcss.main
http://requirejs.org/docs/errors.html#scripterror
    at makeError (require.js:166)
    at HTMLScriptElement.onScriptError (require.js:1681)
dcss.main-state-definitions.js Failed to load resource: the server responded with a status of 404 (Not Found)
require.js:141 Uncaught Error: Script error for: dcss/dcssMain/js/dcss.main-state-definitions
http://requirejs.org/docs/errors.html#scripterror
    at makeError (require.js:166)
    at HTMLScriptElement.onScriptError (require.js:1681)

 

Resolution

It is recommended to click "no" and restart the server later after the configuration wizard is executed.

If you clicked "yes" and the server restarted, you need to finish the install the re-run the wizard by following the steps below:

By default installation path is : C:\Program Files (x86)\Symantec\Data Center Security Server\Server The folder indicated are relative to this path, change according to your setup.

Stop the services:

  • SISManager
  • UMC Telemetry
  • UMC Credential 

Browse to tomcat\symapps directory and delete exploded war folders (not the actual .war files)

  • agent\sis-agent directory
  • console\sis-ui directory
  • umc\umcservices directory
  • umc\webportal directory

Browse to server\tools\wizard directory and run the following command “ServerConfigWizard.bat -upgrade”

Follow the instructions of the wizard to finish installation.