Access log uploading fails with the following error:
"Access Log FTP (main): Socket error occured on data channel." 20 E000A:1 alog_ftp_client.cpp:1977
"Access Log (main): error in sending log data, error code = -1" 0 E000A:96 alog_stream.cpp:1762
"Access log (main): Log uploading failed. Remote filename: TEST_filename__000000000000.log.gz size: 71 KB." 0 E0008:1
The root cause of the file uploading failure varies; consider the following possible reasons:
Troubleshooting Steps:
If you cannot solve the issue with the steps listed above, the packet capture will be the crucial information for troubleshooting. Obtain packet captures and contact Symantec Support.