What do the various icon colors mean for the Cloud? How do I know if my client is protecting my workstation? How do I know if my client is in a passive state? How do I know if my client has failed open or closed? Why does my client icon flash?
The Blue Coat Cloud client for Windows and Mac has five different icon statuses that show up in the system tray. Here are the various icons and what they mean. It is best to get the diagnostic log from the workstation having an issue to verify the client's state.
Client is actively protecting the workstation.
Client is in passive mode. The client is on a protected network. There is a network location configured and the client's egress IP address matches one of those network location IP addresses.
Animated icon/flashing icon: The client is connecting to the Threatpulse Cloud and retrieving customer specific configuration information. This icon flashing/animation will occur when a networking even occurs, such as a change in IP address, network card being disconnected and reconnected, and so forth.
The client is unable to connect to the Blue Coat cloud and has failed open. The fail open action is defined in the Threatpulse portal.
The client is in a fail closed state. No network connectivity is allowed. This can be caused by the client unable to connect to the Cloud and the fail closed state is configure in the Threatpulse portal. This can also show up if someone has tampered with the client.
Imported Document ID: 000008570
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