You can check the option to include the site review link (http://sitereview.bluecoat.com/) in every exception. If you do not want to include it in every exception, you can add it manually to specific custom exceptions.
If users encounter a site that is categorized incorrectly, they can go to http://sitereview.bluecoat.com/ to request that it be reviewed. To eliminate a few steps for users, you can add a custom exception that automatically refers users to the site review URL.
Build a user defined exception that points to http://sitereview.bluecoat.com/sitereview.jsp?referrer=136&url=http://$(url.host)
Insert your code right before the closing parenthesis under the exception.user-defined.all.
Create a policy where the categories to block is the Destination and Return Exception is the Action.
Point the exception to your user-defined exception.
The following is an example of a working user-defined exception that includes the category, proxy issuing the error (useful for locating a single device when load balancing multiple proxies) and a pre-populated link for site review.
<big><strong>Access to this content has been denied by your company policy due to it's category $(quot)$(cs-categories)$(quot).</strong></big><BR>
If you believe this is in error you can request a site review by clicking <a href="http://sitereview.bluecoat.com/sitereview.jsp?referrer=136&url=http://$(url.host)" >here</a>.
<small><br>Reported by $(proxy.name)($(proxy.address))</small></FONT>
Where to put the exception
Near the top of the exceptions, there is a section that looks like the following:
) <-- insert new exception here --> )
Imported Document ID: 000008789
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