How do I generate a Kernel Mode dump file for ProxyClient or Unified Agent?
Last Updated May 13, 2017
If a "Blue Screen of Death" or kernel panic occurs on a workstation where ProxyClient or Unified Agent is installed, you must generate a full kernel dump to diagnose the problem.
In the event of a system crash, the Microsoft Windows crash-dump settings determine whether a dump file will be created, and if it is created, what size the dump file will be. This document describes how to configure the crash-dump settings.
Note: If the ProxyClient/Unified Agent service or application hangs or crashes, you must generate User Mode (Dr. Watson) dump files.
This procedure applies to Windows XP, Vista, and Windows 7. Core-dump generation is not supported on Mac OS.
To configure crash-dump settings:
Verify that you are logged into Windows with Administrator rights.
Open the Control Panel and click the System icon.
Select the Advanced panel.
(Windows XP and later) Click the Settings button in the Startup and Recovery section.
Under Write Debugging Information, select a default dump-file size:
Complete memory dump — Largest size; contains the most information
Kernel memory dump — Contains the kernel memory; smaller than the complete dump
Small memory dump — The default size and the smallest, containing only 64 KB
The advantage of the larger files is that they contain more information, and so are are more likely to help you find the cause of the crash. The advantage of the smaller files is the quicker write time. Speed is often valuable; if you are running a server, you may want the server to reboot as quickly as possible after a crash, and a reboot will not take place until the dump file has been written.
Important: Blue Coat requires a kernel memory dump at a minimum; a complete memory dump may be required in some cases.
Accept or change the default dump-file path and file name.
Select or clear any of the options: Write an event to the system log, Send an administrative alert, and Automatically reboot.
Click OK. If you made any changes, the system might prompt you to reboot.
Imported Document ID: 000010412
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