To use the automated features of the Management Console to collect the data perform the following:
To manually collect this data, perform the following:
Assuming your ProxySG is at IP address 192.0.2.50:
1. SYSInfo
https://192.0.2.50:8082/sysinfo
2. Event log from your ProxySG device
https://192.0.2.50:8082/Eventlog/Statistics
3. Packet capture of a request that demonstrates the issue.
Packet captures can be run via the Symantec Management Console by selecting the following menu options:
Statistics > Advanced > Packet Capture > Start/Stop/Download Packet Capture
4. Details of the URL and any log-on details or steps to reproduce the problem.
URL issues can best be seen with a packet capture, as the ProxySG takes a simultaneous packet capture on all present interfaces. This shows all sides of the communication and can help determine if there is a problem with the client request or server response, or if another problem is present. The SYSInfo contains full policy, configuration, and detailed statistics. The event log contains system events.