How to get GoToMeeting to work with Cloud SWG?
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How to get GoToMeeting to work with Cloud SWG?

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Article ID: 166423

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

GoToMeeting is not working through Cloud SWG (formerly known as WSS).

How do I get GoToMeeting to work with Cloud SWG?

Resolution


Content Filtering policy:

  • Set the Category "Online Meetings" to: Allow

TLS/SSL Interception policy:

cdngetgo.com
cloudfront.net
expertcity.com
filestackapi.com
getgo.com
getgocdn.com
getgoservices.com
getgoservices.net
goto.com
goto-rtc.com
ingest.sentry.io
internap.net
internapcdn.net
launchdarkly.com
logmein.com
logmeininc.com
logmein.eu
raas.io
logme.in
gotomeet.at
gotomeet.me
gotomeeting.com
joingotomeeting.com
openvoice.com
personify.live
nuvixa.com
gofastchat.com
gotowebinar.com
gototraining.com

Note! "All critical media services are tied to these ranges. Ideally, they should go directly through any network perimeter and not through a proxy."

23.239.228.0/22
23.239.232.0/23
23.239.234.0/23
23.239.236.0/23
67.217.64.0/19
68.64.0.0/19
78.108.112.0/20
173.199.0.0/18
202.173.24.0/21
216.115.208.0/20

Additional Information

Bypassing the GoToMeeting domains and IP ranges is recommended and is the best practice.

But if you cannot fully bypass the GoToMeeting domains/IP's, then below are directions on how to exempt the GoToMeeting domains and IP ranges from SSL and content inspection: 


1) Add these two lists to your URL Lists: 

  • GoToMeeting_Bypass_Domains.txt
  • GoToMeeting_Bypass_IPs.txt


2) Add these two custom URL Lists to the following four (4) Policy sections: 

  • Content Filtering policy -> URL Lists: Allow
  • TLS/SSL Interception policy -> URL Lists: Do Not Intercept
  • Threat Protection  -> Trusted Destinations -> Destinations -> URL List
  • Content & Malware Analysis -> Scanning Exemptions -> Destinations -> URL List

Attachments

1678469371863__GoToMeeting_Bypass_IPs.txt get_app
1678469353449__GoToMeeting_Bypass_Domains.txt get_app