I cannot uninstall the Mac ThreatPulse Client Connector
Last Updated May 13, 2017
I tried to remove the ThreatPulse Client Connector from my Mac running OS X by deleting the application from my Applications folder, but it is still running and I can not remove it.
Once the client connector is running, removing it from the Applications folder will not uninstall it. You must follow these steps to remove it:
1. Find the ThreatPulse Client Connector installer and right-click on it.
2. Select "Show Package Contents" from the context menu
3. Go into the "Contents" folder and unzip "cc-files.zip"
4. In the resulting "cc-files" directory, run the application "cloud-client uninstaller"
NOTE: In order to uninstall the client when a password has been specified during install you will need to type the following from a terminal. In this example, we will assume that the cc-files directory were unzipped to the current user's Downloads directory.
open /Users/<user name>/Downloads/cc-files/cloud-client-uninstaller.app --args -sup <password that was used during install>
5. Follow on-screen prompts to enter administrator password and run the uninstaller.
For reference, please see 000011438 for information on how to uninstall the client connector from within the Mac OS-X UI. If you installed the client with a password, the client will need to be uninstalled from the command line interface or terminal window.
Imported Document ID: 000011635
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.