Blue Coat is updating hard disk drives (HDD) for all models of the Proxy SG600 appliance. New 500GB HDDs will replace existing 250GB drives that are no longer manufactured.
The 500GB HDDs are fully supported and functionally equivalent to the previously used 250GB drives. Blue Coat has thoroughly tested and approved the use of these HDDs for all Proxy SG600 models.
SG600s built with 500GB HDDs will commence shipping imminently. Blue Coat will provide like-for-like RMAs for 3 months from the date of this announcement. This will result in mixing drives of different sizes in a single appliance. Blue Coat will not retroactively be replacing existing HDDs.
NOTE: Updated SGOS code is required to properly recognize the 500GB drives. A SG600 MUST be running one of the supported SGOS versions BEFORE inserting a RMA HDD.
A Proxy SG600 with a 500GB HDD that is NOT running one of the supported SGOS versions, will display "unsupported configuration" in the SYSINFO: Version Information URL_Path /SYSINFO/Version Version: SGOS 184.108.40.206 . . . Hardware Information URL_Path /Diagnostics/Hardware/Info Hardware Information
Model: 600-35 (unsupported configuration) RAM: 4096 MB DIMM 1: 2048 MB SDRAM DDR2 DIMM 2: 2048 MB SDRAM DDR2 Number of physical CPUs: 1 Number of cores: 1 CPU frequency: 1795 MHz Storage: 2 drives (expecting 2 drives, where the drive sizes are between 200 GB - 300 GB) Disk in slot 1: 250 GB SEAGATE ST9250410AS, rev:0002SDM1 serial:5VG9C5XD status:present Disk in slot 2: 500 GB TOSHIBA MQ01ACF050, rev:AV001A serial:Y3EFC01FT status:present NOTE: SYSINFO is the ONLY location that "unsupported configuration" will be displayed. The Management Console will NOT show any health warning.
Affected Systems: SG600-10 SG600-20 SG600-35
Replacement 500GB HDD Models
Existing 250GB HDD Models
Updated SGOS code is required to properly recognize the 500GB drives. Please upgrade to one of the following supported SGOS versions to correct the "unsupported configuration" message in the SYSINFO:
Minimum SGOS versions that support the new 500GB HDDs: SGOS 220.127.116.11 SGOS 18.104.22.168 SGOS 22.214.171.124 SGOS 126.96.36.199 SGOS 188.8.131.52
The following flyer is included in each SG600 system that has a 500GB HDD:
Imported Document ID: 000013754
Subscribing will provide email updates when this Article is updated. Login is required.