The content filter database download failed The content filter database failed to download.
Since content filter database downloads can fail for many reasons - from simple network issues to vendor-specific consistency check failures - Blue Coat provides a detailed diagnostic log instead of sending content filter database failures to the event log. To access this specific diagnostic log, please do the following:
From the command line interface (CLI), use the CLI command SGOS#(config) show content-filter status
From the Management Console go to Statistics > Advanced > Content Filtering > Show content filter status
The Download log includes a step-by-step indication of what may have gone wrong. If you actually forced an immediate download in the GUI, this log is what the "results" button shows you.
If you see "ERROR: HTTP 401 - Unauthorized" in this log, verify your content filter database credentials, such as username and password, are correct. A "401 - Unauthorized" could also mean that your content filter database subscription has expired. If your subscription has elapsed, please contact your reseller or Blue Coat account representative for renewal procedures.
If a BCIS license was purchased, it is necessary to change the settings of the proxy to reflect it. Otherwise, the proxy will continue to use the expired license to try and download the database. This change can be made from Management Console > Configuration > Content Filtering > Blue Coat. Change the Data Source from 'Web Filter' to 'Intelligence Services' and select 'Apply'. Then download the database by selecting 'Download Now'
If you have an upstream proxy and all internet traffic must be forwarded to this upstream proxy, you will need to ensure that 'download-via-forwarding' is enabled using the following CLI command:
SGOS>enable Enable Password: SGOS#config t Enter configuration commands, one per line. End with CTRL-Z. SGOS#(config)forwarding SGOS#(config forwarding)download-via-forwarding enable ok SGOS#(config forwarding)
For further troubleshooting, obtain a packet capture of the download attempt. Packet captures can be obtained at the URL https://x.x.x.x:8082/PCAP/Statistics, and can be viewed with packet capture software such as Wireshark. You can download Wireshark at http://www.wireshark.org/
Imported Document ID: 000013848
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