There can be many reasons why users may receive authentication pop-ups. This article explains only one specific example.
When NTLM authentication for proxy authentication is employed, authentication pop-ups display when you change the Windows password by password policy.
Condition: Authentication pop-up box displayed when customer change the windows password by password policy. A special application is used to change the Windows password, which causes the authentication pop-up.
Troubleshooting steps: 1. To check authentication password: Change the authentication method for only basic credential (this option is just for troubleshooting so that you can confirm with a packet capture the actual password being sent from the browser). 2. BCAAA debug: see 000010313 3. Take a packet capture (PCAP)
Potential Results: From PCAP: Windows client used an old password for Proxy authentication. If this is the case, the problem is not caused by the ProxySG but rather the client sending an incorrect password.
Imported Document ID: 000016291
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.