The Blue Coat WebPulse (formerly known as DRTR, for Dynamic Real-Time Rating) service is designed with multiple possible service points. The ProxySG appliance's health check system generates an alert when it detects that one of these service points is down, but the service continues to function without interruption while accessing the next available site from the numerous service points. In SGOS 6.5 the service points are determined by the DNS lookup results of sp.cwfservice.net, as of SGOS 6.6 sp.cwfservice.net has been replaced with webpulse.es.bluecoat.com. This change has been made to accommodate new services and to implement certificate based authentication. Currently this service only contains a limited number of IP addresses, this will however increase over the next several months.
For example, in the following health check condition, WebPulse functions without issue:
(In SGOS 6.6 the Domain Name below would be webpulse.es.bluecoat.com)
drtr.rating_service
Domain name: sp.cwfservice.net DNS status: success
Enabled OK for some IPs UP
IP address: 103.246.38.203 Enabled OK UP
Last status: Success.
Successes (total): 39 (last): Mon, 01 Sep 2014 22:37:25 GMT (consecutive): 39
Failures (total): 0 (last): Never (consecutive): 0 (external): 0
Last response time: 221 ms Average response time: 322 ms
Minimum response time: 219 ms Maximum response time: 3196 ms
--Truncated--
IP address: 199.19.249.201 Enabled OK UP
Last status: Success.
Successes (total): 39 (last): Mon, 01 Sep 2014 22:37:57 GMT (consecutive): 39
Failures (total): 0 (last): Never (consecutive): 0 (external): 0
Last response time: 1082 ms Average response time: 1139 ms
Minimum response time: 986 ms Maximum response time: 4059 ms
IP address: 103.246.39.213 Enabled OK UP
Last status: Success.
Successes (total): 39 (last): Mon, 01 Sep 2014 22:37:16 GMT (consecutive): 39
Failures (total): 0 (last): Never (consecutive): 0 (external): 0
Last response time: 21 ms Average response time: 99 ms
Minimum response time: 18 ms Maximum response time: 2996 ms
>>> IP address: 103.246.36.213 Enabled Check failed DOWN <<<<<<<<
Last status: A communication error has occurred.
Successes (total): 32 (last): Mon, 01 Sep 2014 01:37:13 GMT (consecutive): 0
Failures (total): 3489 (last): Tue, 02 Sep 2014 00:00:07 GMT (consecutive): 3489 (external): 0
Last response time: 9989 ms Average response time: 9984 ms
Minimum response time: 9978 ms Maximum response time: 9991 ms