You are encountering the following error messages on your PacketShaper:
"5V Regulator Status Bad" on the Web User Interface (WUI)
"Bad bat reg" on the front LCD
See below for details regarding this error:
This is a cosmetic warning that has no impact on a running unit.
The warning simply indicates that the battery has fallen below a certain voltage.
The battery is used to keep the time current when the unit is power cycled or powered off.
A weakened battery will still keep time, but eventually will need to be replaced as it loses power and dies.
A PacketShaper with a dead battery or no battery at all will still boot and function normally, but the time will have to be set every time the PacketShaper is rebooted and/or power cycled.
Note: A PacketShaper with a dead battery will still have the correct time when rebooted if a Simple Network Time Protocol (SNTP) server has been configured and enabled. Please see the link below for details setup SNTP on your PacketShaper via the Command-Line Interface (CLI):
If your PacketShaper has a hardware support contract, Symantec can send you a replacement battery for your unit with written instructions for installation. Please create a service request online or call Technical Support with the following information:
Name: Email Address: Phone Number: Shipping Address: Note: We do not ship to P.O. Boxes
Imported Document ID: 000016587
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