Describes reason why the show tech-support command cannot be run and problem is reported, i.e. CPM is in offline mode. Tech-support should be generated from the primary (active) CPM.
The show tech-support command might be run only on primary/active CPM. If it's being run on secondary CPM, i.e. in offline mode error similar to below will be presented.
#show tech-support ^ % Invalid input detected at '^' marker
show tech-crash is available from the list of sub commands starting with letter "
t" for command
# show t? tech-crash #
In order to verify if CPM is in offline mode, below command might be used:
# show cp-redundancy Administrative State: CP1 (other cp) is ELECTION CP2 (this cp) is ELECTION CP Redundancy is ENABLED
Operational State: CP2 (this cp) is OFFLINE CP Redundancy is ENABLED
Should the CPM be in secondary mode, no CLI would be available and message informing about this would be presented:
admin@secondarycpm's password: Last login: Tue Oct 9 15:44:30 2012 from 10.8.1.155
Could not chdir to home directory /tftpboot/.private/home/admin: No such file or directory The CLI is not available on the Secondary CP. sh-3.2$
The show tech-support should be obtained from primary CPM.
Imported Document ID: 000019255
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