WSS Agent turns on and off constantly when using multiple VPN clients
search cancel

WSS Agent turns on and off constantly when using multiple VPN clients

book

Article ID: 168238

calendar_today

Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

After connecting to a corporate lan using a 3rd-party VPN client, the WSS agent turns off and on. Both VPN client compete, resulting in tunnel flapping.

Cause

The WSS Agent is designed to operate in a split tunnel environment. Essentially, both VPN clients are competing to establish tunnels, which might create a condition where one client is trying to establish a tunnel within a tunnel.

Resolution

For both clients to function properly and most effectively, configure the VPN client to operate as a Split-Tunnel VPN connections.