The following error occurs when trying to fetch the license file using support.symantec.com credentials: Licence key not installed (err=5505043)
When fetching the license via the CLI, the following errors occur:
Blue Coat SGVA#licensing request-key User ID: firstname.lastname@example.org Password: ********** Downloading license-key (block 0) LICENSING configuration installation Fri, 24 Oct 2014 17:10:18 UTC % Licensing: License key not installed (err=5505043) % Error received from Blue Coat license server ERROR: Unknown User or Bad Password There were 1 error and 0 warnings
When requesting License Key on the SWG ProxySG Edition, users will need to use the Symantec User ID. User accounts in Symantec User Portal (https://www.symantec.com/my-account) enforces special keys in their password requirements. However, there are some special character keys if chosen will cause the error shown above.