The following error occurs when trying to fetch the license file using support.symantec.com credentials: Licence key not installed (err=5505043)



When fetching the license via the CLI, the following errors occur:

Blue Coat SGVA#licensing request-key
User ID: [email protected]
Password: **********
Downloading license-key (block 0)
LICENSING configuration installation
Fri, 24 Oct 2014 17:10:18 UTC
% Licensing: License key not installed (err=5505043)
% Error received from Blue Coat license server
ERROR: Unknown User or Bad Password
There were 1 error and 0 warnings

When requesting License Key on the SWG ProxySG Edition, users will need to use the Symantec User ID. User accounts in Symantec User Portal (https://www.symantec.com/my-account) enforces special keys in their password requirements. However, there are some special character keys if chosen will cause the error shown above.

Based on the special characters list from https://www.owasp.org/index.php/Password_special_characters

These have been tested to give issues. Please avoid using the below special characters;

“Space” - Not considered special character For Symantec

\  -  Not accepted by Symantec user password

&

'

+

;

NOTE: Password changes on Symantec User Portal will take effect immediately for the SWG license retrieval.