How to unlock user account in Security Analytics Platform
Article ID: 168495
Updated On:
Products
Issue/Introduction
User accounts are disabled or locked automatically after a specified number of failed login attempts. By default, the maximum failed login attempts is three times.
Once the user account is locked, you will get the following output even if you have the correct username and password.
Resolution
Please login as root to reset the number of unsuccessful log-in attempts for the admin account, which enables the account if it has been locked out.
Use the following command to see the status of the account:
# scm tally status <username>
Sample command output for resetting the user account for admin:
[root@hostname ~]# pam_tally2 -r -u admin
Login Failures Latest failure From
admin 0
Synopsis Description
-u username
-r reset
The default of three maximum login attempts can be changed by going to the Settings > Security in the GUI.
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