Unified Agent trace logs are helpful when it comes to troubleshooting specific situations. For example:
Unexpected behaviors of the agent
Content filtering issues with the ProxySG Unified Agent (UA)
These logs are usually gathered and sent to the advancement team for its proper inspection.
To start a trace on Windows:
Start the Unified Agent status window.
Click the Advanced tab.
On the Advanced tab, click the Start Tracing button.
Reproduce the issue by attempting to access the URL.
After reproducing the issue, go back to the Unified Agent console and click the Stop Tracing button.
Click Open Trace Folder.
Send the appropriate .etl file (ua-trace-xx.etl) to Symantec Support.
On OS X, starting with Unified Agent 4.6, the messages go to a Unified Agent-specific file that is located at /var/log/asl/blue-coat-unified-agent.log. Access the log using the console application, /Applications/Utilities/Console.app.
Send the blue-coat-unified-agent.log file to Symantec Support.
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