At some point in time you were running SGOS 6.6, but you have since downgraded to 126.96.36.199, you will received the following error message when installing policy:
Error: Variable Linker Error: variable not defined: 'variable.bc_notify1=variable.bc_notify2'
The primary reason for this is that the current policy created from newer versions of SGOS includes features not supported within previous versions.
To resolve this issue, use SSH to connect to the proxy CLI and issue the following commands::
Proxy#(config ui) reset
Resetting UI to bound system version... ok
After running these commands, close and re-open your browser windows and then install policy again.
If you have a sysinfo file available (https://proxyIP:8082/sysinfo), you can also check that for a mismatch between the SGOS version and the UI Version - it'll be at the top of the sysinfo, for example:
Blue Coat Systems, Inc., ProxySG Appliance System Information Version 7.0 Title ProxySG Appliance System __________________________________________________________________________ Version Information URL_Path /SYSINFO/Version Blue Coat Systems, Inc., ProxySG Appliance Version Information Version: SGOS 188.8.131.52 Release id: 178490 UI Version: 184.108.40.206 (169141)
As you can see, there is a mismatch between SGOS and UI versions. The "Release id" is the build number of the SGOS version, the build number of the UI is listed in brackets behind the UI version number. This also shows that SGOS 220.127.116.11 is newer than SGOS 18.104.22.168 because 22.214.171.124 has a higher build number.
Disable coaching/splash page (the notify-user object).
This issue has been linked to occur when downgrading from SGOS 126.96.36.199 to SGOS 188.8.131.52 as well, but may affect other versions of SGOS.
Imported Document ID: 000029179
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