Your domain ends with two characters, such as
Unified Agent successfully logs in with this domain.
The users' email addresses must reside in the
Email field of the users profile.
The most common cause for mobile device registration failure is a miss-configuration in Active Directory.
To register the device, the users email address must reside in the
Email field of the user's profile.
Attempt the following:
In Active Directory Users and Computers, look for the user user.name.
Right-click the username and click Properties.
On the General tab, look for the E-mail text box.
Verify that E-mail: is set to email@example.com.
If the above does not solve the problem, try a different email domain.
Instead of configuring
example.com.tw as their email domain, use
example.com (make sure they also update the user-profile in AD again).
This should resolve the issue.
Imported Document ID: 000029491
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