Check License MC > Maintenance > Licensing > View > Refresh Data Look under Intelligence Service Bundles
Note: This procedure requires that you have a temprorary evaluation license for Blue Coat WebFiltering. Before you proceed, contact Blue Coat support to request it, and cite this article as the reason.
Disable Application Classification: Browse to Configuration > Application Classification > General and remove the check next to Enable Blue Coat Application Classification on this device. Click Apply
Change the data source to BCWF: Browse to Configuration > Content Filtering > Blue Coat > Data Source. Click the drop-down menu and select WebFilter rather than Intelligence Services.
Apply the evaluation WebFilter license: Configuration > Content Filtering > Blue Coat. Enter the WebFilter username and password, click Apply, then Download Now.
Click View Download Status to verify a successful license download. In some cases, users have reported that the download process results in a 401 Unauthorized error, yet the issue was still resolved with the next step.
Change the Data Source back to Intelligence Services and click Download Now.
Wait up to ten minutes to download the database.
Browse to Configuration > Content Filtering > Application Classification > General > Download and click Download Now. the database.
Click the General tab at the top of the Application Classification page and click View Application List. The list displays.
Note: If this issue occurs in SGOS 6.7.4.x it may be related to bug SG-12947.
Imported Document ID: 000031083
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.