Receive a message stating that the User-Agent appears automated and the page fails to load
Microsoft no longer allows the ProxySG's default User-Agent string to be used which impacts the ability to proactively pull cached data into the ProxySG
To resolve this issue, disable caching against www.microsoft.com. VPM Instructions:
<cache> url.domain=www.microsoft.com cache(no)
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This will clear the history and restart the chat.