Failed to activate AV Vendor license with error message "The license did not download (status=-14500)" using Content Analysis
Fail to activate and download AV license, a License Download Failure pop up with following message:
The license did not download (status=-14500)
At the CAS management console, go to System > Licensing, the Base License component status is Active and Sandboxing component is available, whereas Antivirus component is unavailable as shown in figure below:
Command line show licenses show AV license status as unknown
CAS# show licenses * Base license Kaspersky Labs (unknown) McAfee, Inc. (unknown) Sophos, Plc. (unknown) * Sandboxing File Reputation (unknown) Cylance (unknown)
Internet access is available however packet capture shows ssl alert handshake failure (40) on following URLs.