ProxySG Reports 401 Unauthorized for Intelligence Services Database download
Last Updated May 02, 2018
The ProxySG appliance reports a 401 Unauthorized error when switching the Data Source to Intelligence Services and trying to download the database, despite the fact that the appliance has a valid subscription for Symantec Intelligence Services.
The most common cause of this issue is not associating the Symantec Intelligence Services Subscription Service to the ProxySG Serial number in the licensing portal before attempting to switch the service on the appliance.
Click the "ProxySG" link in the Left panel (For Advanced Secure Gateway (ASG) click the "Advanced Secure Gateway" Link in the left panel)
Click on "Software Add-On Activation" link
Enter ProxySG Serial Number you are linking the Symantec Intelligence Services Subscription to
Enter the Activation Code (Password) for the Symantec Intelligence Services Subscription (Contact Customer Care if you need this code again)
Once the Symantec Intelligence Services Subscription is attached to the ProxySG Serial Number in the Licensing Portal, the licensing on the ProxySG will need to be retrieved again for it to get updated with the new Symantec Intelligence Services subscription details. You can manually download the new license file from the Licensing Portal while you are there and upload it manually to the ProxySG as well, following the instructions below: