When facing an issue with Unified Agent, a debug trace taken from one of the affected client machines can be used for troubleshooting different kinds of problems with this software.
This article applies to Unified Agent version 4.7.1 and higher.
There are currently two ways to enable debug tracing in Unified Agent: Via the Registry Editor or the Command Line.
HKEY_LOCAL_MACHINE\SOFTWARE\Blue Coat Systems\Unified Agent
"c:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe" -p EnableTrace=yes
"c:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe" -p TraceLevel=255
After enabling the trace:
For more information, please check the Unified Agent Deployment and Administration Guide for Windows found here.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Cloud Unified Agent
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.