If there is a problem with the Prelert functionality in Security Analytics, it's possible that Prelert engineering will request a support bundle.
To generate a support bundle, please run the following command as root: /opt/prelert/prelert_home/bin/prelert_support_bundle.sh /tmp The resulting file will be compressed and named prelert_support_bundle.tar.bz2 NOTE: /tmp can be replaced with any other location on the file system.
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This will clear the history and restart the chat.