When accessing some Google sites like www.google.com or other Google services like Gmail or Google Drive, the Chrome browser displays error message "This site can't be reached" and error code "ERR_CONNECTION_CLOSED".
Chrome version 56 adds support for TLS 1.3 and some Google servers are starting to request TLS 1.3 encryption if compatible with the browser; however, not all versions of SGOS are compatible with TLS 1.3. As a result, these SSL connections fail to complete successfully.
The SGOS versions that include fixes for this issue are the following:
-SGOS 18.104.22.168 and later -SGOS 22.214.171.124 and later -SGOS 126.96.36.199 and later
To work around the issue, specify 1.2 as the maximum version of TLS that Chrome supports.
Edit settings in the browser:
Open Google Chrome.
Enter the following in the address bar: chrome://flags
Search for Maximum TLS version enabled.
Change this setting from Default (which is TLS 1.3) to TLS 1.2.
Restart the browser.
Alternatively, edit the Chrome shortcut properties and append the following to the end of the Target field:
ID: "244389, 244448"
Imported Document ID: 000032849
Subscribing will provide email updates when this Article is updated. Login is required.