A user has tried to release a quarantined email, but is directed to the Email Quarantine logon page.

• Symantec Email Security.cloud
• Email Quarantine

The user's Email Quarantine account may have been deleted. The user can still have an active summary notification in their inbox. If a release link is clicked, Email Quarantine detects that there is no such account and redirects them to the logon page.

To add quarantine user accounts:

1. Click the Manage Accounts icon on the left-side menu.
2. In the Accounts box, type or paste users' email addresses.You can enter up to 300 addresses at once.
3. Select the appropriate check box to send a welcome message on account creation and enable notification messages for created accounts.
4. Click Add Account. If you added a arge number of addresses, expect processing to take some time.

Note: A quarantine administrator can only create accounts within a domain they have been assigned as the administrator.