Some entries in a user's active summary notification do not have a release link
Symantec Email Security.cloud
If you enable active summary notifications in the portal before a scheduled notification is sent out, some emails do not have the release link. This is because the emails were flagged as spam before the feature was enabled and the release link was not assigned to them. All subsequent emails within the active summary notifications contain the release link.
To enable active digest notifications:
Login to the Symantec.cloud Management Portal
Click on Services > Email Services > Email Quarantine
Under New Account Defaults > Email Quarantine access and Notification Content
Enable option "Users can release and delete (Symantec Email Quarantine only) emails directly from notifications"
Click on Save
Note: This change can be applied at the domain (custom) level or global level.
Subscribing will provide email updates when this Article is updated. Login is required.