Citrix XenDesktop workstations stuck at loading screen on boot up.
Last Updated July 11, 2017
Citrix XenDesktop deployed with the Endpoint Agent pre-installed, hangs on start-up.
| INFO | FileSystem.FileSystemConnector | Volume \Device\HarddiskVolume1 identified as pseudo removable.
Steps to allow Citrix Desktop images to start up and successfully connect to Symantec DLP 14.x
Install an Endpoint Detection server that will be used only for the Citrix agents
In Enforce create a new agent config for only Citrix Desktop agents
In the Agent configuration go to the Agent Monitoring tab and check these boxes:
HTTP, HTTPS, IE and any other browser.
Under the Agent configuration go to Advanced Agent Settings and change this value
FileSystem.IGNORE_STORAGE_BUS_TYPE.str = NONE
FileSystem.IGNORE_STORAGE_BUS_TYPE.str = All
Save the configuration
Create a new agent package for the Citrix images and select just the Endpoint Detection server dedicated to the Citrix agents. (Agents can be moved after installation if necessary). Finally install the agent into the Citrix image.
For additional information on Bus Types that can be ignored, please refer to the related articles section.
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