The DLP 14.x Upgrader fails to push the Detection server upgrade packages to the detection servers which then hangs the enforce upgrader
Last Updated June 27, 2017
The DLP Enforce Detection server upgrade hangs on the deploying the detection server upgrader packages. The Upgrade gets stuck on this process for hours, or sometimes days if let run by not aborting the Upgrade.
Windows or Linux DLP Enforce Systems.
This is caused by the Enforce System timing out on the connection deploying the detection server package after 30 minutes, which then causes the failed detection server package push.
Note: When pushing out a large number of detection servers, or if some are in remote locations or differing geographical locations, it can take awhile to push the 600 or 700MB package to all the servers.
1. Go on to the Enforce server and navigate into the Tomcat Structure. Windows Drive:\SymantecDLP\Protect\tomcat\webapps\ProtectManager\WEB-INF\web.xml Linux: /opt/SymantecDLP/Protect/tomcat/webapps/ProtectManager/WEB-INF/web.xml file: Go into or modify the web.xml file