How to register for the Cynic portal when you already have an existing MSS account
Last Updated December 12, 2018
You have purchased ATP or another product that includes a license for Cynic, the system that remotely detonates files to measure viral activity, and want to access the Cynic portal to submit files manually.
When trying to register at https://cynic.symantec.com and providing the email address currently used for an MSS account, you see the error "Email entered is already used by another user. Please provide another Email address."
The Cynic portal is hosted on the MSS system, so existing MSS/Deepsight users will see this error.
The Cynic license needs to be uploaded to the account by an MSS Administrator. Once the license is registered on the MSS account for this user, they will be able to log in to their MSS account and navigate to the DeepSight tab and choose Research. You will then see the three Cynic portal options on the bottom left side of the website, 'File analysis Results', 'Hash', and 'File'. You can alos access it directly by using this link after logging in the the portal: https://mss.symantec.com/PortalNextGen/Research/CynicSubmissions.
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