Mac devices display a pending status after Mobile Device Management enrollment
Last Updated August 02, 2017
When enrolling a Mac device into Mobile Device Management (MDM) via the Symantec Endpoint Protection Cloud (SEPC) portal website, the machine is listed in portal's "Groups, Users, and Devices" but does not get past an "enrolling" or "pending" status. The SEPC client software installer is normally automatically pushed from Symantec after enrollment, but this does not occur.
macOS, OS X
SEPC MDM enrollment
Mac device will display status as "Pending" in SEPC web management portal:
\Library\Logs\EPMPTestLogs.log entry on Mac:
OpStateActivity: OpState Result 16, throttled for 10000 milliseconds
Symantec is aware of this issue and is investigating.
This article will be updated as new information becomes available.
OpState 16 error coming from a re-installed MAC client, seen in console as pending.
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