Cannot download SSL Visibility Host Categorization local database file. Download is stuck at 98%.
Last Updated October 03, 2018
Trying to download local database file for Host Categorization on SSLV from under:
Policies -> Host Categorization List -> Provider: Local
The Update Status gets stuck at 98% or 99%.
A Windows server is being used to host the local database file. This file was coded using Notepad or the like.
The following error is generated under the System Logs:
"Unable to load Host Categorization Local database: SSLe: Host categorization
[0x3a003f63;code:99;sub:63] Host categorization database not updated"
There is no carriage return at the end of the database local file. The reason is that Notepad or other similar Windows apps do not insert a carriage return by default at the end of the file (right after the "end" word).
Other text editors, such as gVim, will insert a carriage return at the end by default, so the issue does not happen there.
We tested with LINUX server running UBUNTU 12 and APACHE Server with VI Editor being used to edit the file. The issue did not happen there either.
Ensure there is a carriage return at the end of the database local file, for exmaple, local file:
define category custom_category1 google.com articles.bing.com end <carriage return>
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