For Select what type of problem you are experiencing, respond by selecting one of the following:
Problems receiving mail
Problems sending email
Problems receiving too much spam
For Which recipients are affected/Who is having this problem, respond by selecting one of the following:
Only one of my addresses
Only one of my domains
My whole organization
Respond to any additional prompts if asked, such the problematic address or domain, or the domain and address of the recipient or sender who is experiencing issues.
Specify whether to receive your results on-screen or by email. If you select email, enter the email address to which you want the results to be sent.
Click Run checks.
Note: If you elect to have results sent via email, then no further information is displayed on the screen after you click the Run checks button. Instead, the results of the checks are sent to the specified email address.
Have you or the sender received any error messages?
Forward the bounce and if possible a copy of the email for analysis of the email & headers.
Other email delivery issues
Emails to a recipient domain deliver to a server not in their MX record
Scenario 1: Even if you change your MX records, we must use the Inbound Routes for domains provisioned on the Symantec.cloud service. For example, if you cancel your Symantec.cloud service without requesting removal of domains, we are contractually obligated to keep your configuration until the end of your paid term, or until you request removal of the domains, whichever comes first.
Scenario 2: If the sender has configured a static route for the recipient domain as part of an Encryption Enforcement, or they have a Data Protection policy using the Route To action.
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