Learn how to troubleshoot email delivery issues for Symantec Email Security.cloud, and how to use the Email Delivery Troubleshooting tool.
Use the Email Delivery Troubleshooting tool to diagnose common issues that affect email delivery to and from both internal and external email addresses and domains.
The tool prompts you to specify information about the problem you are having, runs checks based on the information you provide, and then displays results that you can use to solve the problem
To run the Email Delivery Troubleshooting Tool
Note: If you elect to have results sent via email, then no further information is displayed on the screen after you click the Run checks button. Instead, the results of the checks are sent to the specified email address.
If one or more inbound emails are not blocked in your environment, review the following:
If no inbound emails are received in your environment, review the following:
If one or more inbound emails are not received in your environment, but you are not experiencing a complete email failure, review the following:
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This will clear the history and restart the chat.