Customer specific submissions not accepted with empty "Blocked" list
Last Updated August 14, 2017
Submissions for customer specific spam rules are not being accepted for all users even though the Submitter's List in the Control Center Spam - Submission Settings - Submitter's List is set to the default "Blocked" configuration with an empty block list.
This configuration should allow submissions from all email addresses but looking up the submission in Status - Submission Detail shows that the Submitter Type is "Blocked" and the Invalid Reason is "The submitter was a blocked user".
The submitter was a blocked user
[Error 264] Submission invalid: submitter is not in the submitter allowed list
This issue is currently under investigation.
Add an unused email address to the Spam - Submission Settings - Submitter's List - Submitter Addresses list to force SMG to synchronize the local submitter configuration with the submitter configuration stored in the Symantec operations center.
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